Business automation · Built for the trades
We run the office while you run the job.
Onyx Operations is a managed service for trade businesses — every call answered, every estimate sent, every invoice chased, every job scheduled. Nights, weekends, and while you're under a sink.
The job isn't the whole job.
The work is only half of it. The other half — answering the phone, writing up estimates, sending invoices, chasing payment, booking the next job, reminding last year's customers you exist — happens after hours, between jobs, or not at all.
Four legs, and every one of them leaks money:
- Calls go unanswered while you're on a job — and callers don't leave voicemails, they call the next plumber on the list.
- Estimates go out late, or never, because you're too wiped at 9pm to write them up.
- Invoices sit unpaid because chasing money feels awkward and there's never time.
- Past customers forget about you — nobody reminds them they're due for service.
A full-time receptionist costs $3,000+ a month. And they don't answer at 9pm or on Sundays either.
Four legs. All handled.
- Call answering, 24/7 — We answer the calls you're missing with a natural-sounding virtual receptionist. It figures out what the caller needs, qualifies the job, and books it on your calendar. You just show up.
- Estimates & invoices by text and email — Sent automatically after the call. Polite reminders go out until they're signed and paid. No more chasing paperwork at 9pm.
- Scheduling & dispatch — Customers book themselves straight into your calendar, and your techs get their day pushed to them automatically. No phone tag, no whiteboard, no "did anyone tell Mike?"
- Service & maintenance reminders — We nudge your past customers when they're due for service. Repeat business, on autopilot.
Know what's happening, even when you're not there.
Handing off your phones is a big deal. So you get a window into everything:
- Owner dashboard — every call answered, every job booked, every invoice paid, all in one place. You'll always know what happened today without making a single phone call.
- Team app — your techs see their schedule, job details, and customer info, and update job status from the field. No whiteboard, no "did anyone tell Mike?"
You do the work. We handle the rest.
- We set it all up. Phone number, scheduling, estimates — we configure everything. You don't touch anything technical.
- The calls start coming to you — instead of going to your competitor's voicemail.
- One flat monthly price. No per-call fees, no surprises.
One flat price. No per-call fees.
Full service
Starting at $2,000/mo
Everything above: 24/7 call answering, estimates, invoicing, online scheduling, dispatch, and service reminders.
Lite
Starting at $1,250/mo
For solo and small shops: a professional website with online scheduling and dispatch, automated estimates and invoicing, plus the owner dashboard and team app. (No automated call answering — customers book through the website.)
Introductory pricing for our first clients.
Questions, answered.
Do I have to change my phone number?
No. We set everything up around your existing number — your customers keep calling the number they already know.
What if I already have a website?
Keep it. Either plan can include a professional website if you need one — on Lite, the website is where customers book, since there's no call answering.
What trades does this work for?
It's built for home-service trades — plumbing, HVAC, electrical, and similar businesses where a missed call means a missed job.
Is there really no per-call fee?
Really. One flat monthly price covers everything, including answering every call. The cost of the calls is on us.
How do I get started?
Talk to us below. We learn how your business runs, then configure everything — phone, scheduling, estimates. You don't touch anything technical.
Get your evenings back.
Tell us about your business and we'll show you exactly what Onyx Operations would handle for you.
Talk to usPrefer to talk? Call us at (207) 747-3357.
Contact
Email: [email protected]
Phone: (207) 747-3357
Onyx Operations LLC
Windham, Maine